CompX National is hiring a Customer Service Representative.

Visit the following link to learn more about CompX National:

CompX National – CompX Security Products

Be part of our CompX National team and enjoy our excellent benefits:

• Medical Insurance (FREE employee)
• Dental Insurance
• Vision Insurance
• LOW deductible and LOW out of pocket max
• Flexible Spending Accounts (FSA)
• 401k Retirement Plans
• Company paid Disability and Life Insurance
• Paid vacations and Holidays
• Tuition Reimbursement
• Referral Reward Program
  
  

Shift: 1st Shift Monday - Friday 8:00 AM – 5:00 PM

Position Responsibilities

• Provide introductory information to prospective and new customers
• Determine the quickest, most effective ways to answer a client or customer’s questions
• Provide clear, concise, and helpful guidance to customers
• Maintain a positive and professional attitude toward the customer at all times
• Respond promptly to customer inquiries
• Communicate with customers through various channels
• Process orders, forms, applications, and requests
• Keep records of customer interactions, transactions, comments, and complaints
• Communicate and coordinate with colleagues as necessary
• Learn the company’s product and service offerings and maintain a strong understanding of them
• Diagnose and resolve technical issues via phone, email, and other communication channels
• Identify the root cause of technical problems and implement effective solutions
• Escalate complex issues to higher-level support personnel when necessary
  
  

Essential Skills And Experience

• High School Diploma or GED (General Education Diploma) equivalent
• At least 5 years of experience in customer service or a technical support role
• Excellent written and verbal communication skills
• Ability to stay calm when customers are stressed or upset
• Able to manage time effectively, multi-task, and prioritize
• Attentive to detail
• Comfortable working in a fast-paced environment
• Experience with Microsoft Office and willing to learn additional software/programs
  
  

CompX National is an Equal Opportunity Employer.

Please note: your application may not be considered if you do not provide your education and work history, either by 1) uploading a resume, or 2) entering the information in the application fields directly.

MR25028