Position Information

Position Number P00185 Position Title Customer Service Representative - Market (On-Call) Division/Portfolio Ancillary and Business Services Department/Program Ancillary & Business Services Location Kelowna Other Flexible Work Options Your Opportunity

Under the direct supervision of the Business and Food Services Lead, the Customer Service Representative - Market provides exceptional customer service with respect to cashier and general food service retail duties in The Market at Okanagan College.

Functions and Duties

• Performs cashier duties, including processing payments and maintaining accurate cash records and proper cash controls.
• Actively identifies sales opportunities and engages in suggestive selling to enhance store profitability.
• Delivers excellent customer service by building rapport, providing accurate information, and assisting with product selection.
• Executes general retail and food service tasks, such as food preparation and ensuring a well-stocked and organized retail space.
• Sets up and replenishes items like tea, coffee, condiments, and prepackaged foods, monitoring inventory levels for timely requisitioning.
• Receives deliveries, verifies inventory accuracy against purchase orders, and promptly communicates discrepancies to supervisors.
• Safely stores received deliveries in designated locations, adhering to Food Safe requirements.
• Provides timely and accurate information to supervisors regarding missed deliveries, short-shipped items, or product quality issues.
• Conducts daily inventory counts and offers ordering recommendations when requested.
• Maintains cleanliness and sanitation in the market and cafeteria seating area.
• Performs assigned duties as required.
  
  

Education and Experience

Completion of Grade 12 is required. Food Safe Certificate required. A minimum of 3 months previous experience in the food industry as a cashier or related experience is required. Previous experience with Microsoft Excel (beginner level) and/or cash balancing software is an asset.

Skills And Abilities

• Able to perform work with minimal supervision
• Demonstrates commitment to customer service excellence
• Able to build and maintain effective interpersonal relationships with staff, students, clients and the general public to ensure optimum customer service levels.
• Able to deal tactfully and diplomatically with both internal and external customers.
• Able to multi-task in a fast-paced environment.
• Willingness to actively work towards continuous improvement in all aspects of role.
• Attention to detail and accuracy.
• Responsive to and capable of providing timely communication on all issues of consequence.
• Effective organizational skills
• Ability to work effectively both independently and as part of a team with an aptitude for working in a collegial and collaborative environment.
• Open to learning opportunities and adaptable to change.
  
  

Preferred Qualifications Desired Start Date 01/30/2024 Position End Date (if temporary) Schedule Annual Salary/Hourly Rate $24.49 - $27.92 Appointment Type Support - On Call Special Instructions to Applicants

Shortlisted internal candidates must notify the current Support Staff Bargaining Chairperson and People Services if they want a Union Observer during interviews and final selection of candidates.

Employee Group Support