At D'Agency, we prioritize people and love to train the right individuals. If you embody the characteristics below, we want to hear from you!

Department Objectives

Our Sales & Customer Care Team aims to maximize sales through phone, chat, and e-commerce channels while providing prompt, respectful customer service at every touchpoint. We seek confident, enthusiastic, and motivated individuals passionate about building client relationships and interested in e-commerce.

Please note: Our operations run 7 days a week, including public holidays and weekends. Open availability is required.

Responsibilities

• Deliver outstanding customer experiences through phone support to elevate our brand.
• Create a customer-centric environment focused on the entire purchasing journey.
• Use conflict resolution and interpersonal skills to de-escalate customer issues empathetically.
• Resolve complaints with timely solutions to ensure customer satisfaction.
• Identify customer needs to recommend appropriate products or services.
• Achieve timely, one-touch resolutions and maximize sales during key periods.
• Dedicate yourself to customer success, going above and beyond to find solutions.
• Report online issues for continuous improvement of processes.
• Maintain knowledge of product offerings, including top-selling and new items.

What You'll Need

• Minimum 2 years of sales experience.
• Ability to thrive in a fast-paced environment.
• Strong problem-solving and analytical skills.
• Ability to inspire and motivate teams toward success.
• Excellent organizational skills and attention to detail.
• Outstanding communication skills (written, spoken, presentation).
• Creative problem solver with a can-do attitude.
• Entrepreneurial mindset with a strong work ethic, comfortable with ambiguity and rapid change.

D'Agency welcomes applications from all qualified individuals. We’re committed to employment equity and diversity in the workplace and encourage applications from all individuals, including visible minorities, gender-diverse individuals, LGBTQ+ persons, Indigenous peoples, and persons with disabilities. If you want to join our community, we’re excited to hear from you!

• Only selected applicants who meet the role's requirements will be contacted.