Job Overview – Customer Service Representative:

Compensation: $22/hour

Location: Lynn, MA

Schedule: Flexible shifts with weekend coverage and a weekday off

Our client is hiring a Customer Service Representative in Lynn, MA to handle high-volume inbound and outbound calls while delivering exceptional client support. This role involves resolving inquiries, maintaining accurate call documentation, and escalating issues when needed. Ideal candidates come from call center, retail, or hospitality backgrounds and thrive in fast-paced, customer-facing environments.

Responsibilities as the Customer Service Representative:

• Call Handling: Manage high volumes of inbound and outbound calls while maintaining professionalism and responsiveness.
• Customer Support: Resolve inquiries and service issues promptly to ensure a positive customer experience.
• Documentation: Accurately log call details and follow up with clients as needed.
• Escalation: Route complex issues to supervisors or appropriate departments for resolution.
• Team Coordination: Work collaboratively to maintain service standards and address recurring concerns.

Qualifications for the Customer Service Representative:

• Experience: 1+ years of experience in a call center, retail, hospitality, or banking environment is required, with a demonstrated track record of success in fast-paced, customer-facing roles.
• Licensure & Transportation: A valid driver’s license and personal vehicle are required for local travel.
• Technical Skills: Proficient in basic computer applications, data entry, and customer service platforms, with the ability to quickly learn new systems.
• Skills & Attributes: Strong verbal communication, active listening, and problem-solving skills with a dependable, adaptable, and customer-focused approach.
• Availability: Flexible schedule with the ability to work evenings and weekends as needed.

Application Notice: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, TAG MedStaffing will keep your resume on file for future opportunities and may contact you for further discussion.

ID #43661