About the MB Collision

Since 2007, MB Collision Group has been a family-owned and operated business, providing quality auto body repairs across Southern California. We firmly believe that trust and good communication makes all the difference. This principle is the foundation of our business philosophy. Our commitment to providing an exceptional collision repair experience is unwavering. We take care of everything from start to finish to ensure our customers receive a quality repair and a hassle-free claims experience.

Our state-of-the-art facilities and skilled technicians are equipped to handle everything from minor dent repairs to major collision restoration, all backed by a lifetime guarantee for quality and workmanship. Services include full collision repair, paintless dent repair, auto painting and refinishing, frame and structural repair, glass replacement and repair, wheel alignment and repair, detailing services, and insurance claims assistance. Trust your local MB Collision Center to handle all your collision repair needs with professionalism and expertise.

For more information about MB Collision Group and/or to find the closest repair center near you, visit us at https://www.mbcollisioncenter.org/

About the job

This is a full-time on-site role for a Customer Service Representative at one of our three MB Collision centers in the San Fernando Valley. The Customer Service Representative will be responsible for providing exceptional customer support, ensuring customer satisfaction, creating positive customer experiences, and resolving any service-related issues efficiently and effectively.

Apply now online or reach out to us directly to join the MB Collision team!

C: 858-354-8775

E: [email protected]

Responsibilities

• Greets every MB Collision customer promptly and friendly via phone or in-person
• Provides customers with updates on the repair process
• Handles authorizations, payments, billing, and load level processes
• Coordinates with rental car companies and tow providers
• Confirms all customers receive sufficient communication
• Manages schedule of appointments, confirming with customers 24 hours in advance to optimize capture rate
• Updates Enterprise ARMS twice daily
• Perform other administrative tasks and duties as needed

Qualifications

• Customer Service Representatives, Customer Support, and Customer Satisfaction skills
• Customer Service and Customer Experience skills
• Strong communication and interpersonal skills
• Ability to handle customer inquiries and resolve issues professionally
• Experience in the automotive or collision repair industry is a plus
• High school diploma or equivalent required
• Proficiency in relevant software applications