Job Summary:

As a Customer Care Representative, you will be the first point of contact for our customers, ensuring a seamless and delightful experience. You will handle inquiries, appointment scheduling, feedback management, and issue resolution, contributing to our high standards of service and customer satisfaction.

Key Responsibilities:

• Greet and assist customers via phone, email, and in-person interactions.
• Manage appointment bookings, cancellations, and rescheduling efficiently.
• Address customer queries and provide accurate information on services, pricing, and offers.
• Handle customer feedback and complaints with a problem-solving approach, ensuring prompt resolution.
• Maintain customer records and update databases with relevant details.
• Coordinate with salon teams to ensure smooth customer experiences.
• Upsell and promote salon services, memberships, and special offers.
• Follow up with clients post-service to ensure satisfaction and build loyalty.
• Support marketing and promotional activities as needed.

Qualifications & Skills:

• 1-3 years of experience in customer service, preferably in the beauty, retail, or hospitality industry.
• Excellent communication skills (verbal and written) in English.
• Strong interpersonal skills and a customer-centric attitude.
• Ability to handle multiple tasks in a fast-paced environment.
• Proficiency in CRM software, MS Office, and appointment management tools.
• Problem-solving abilities with a proactive approach to service recovery.
• A passion for the beauty and wellness industry is a plus.

Why Join Us?

• Growth and learning opportunities within a dynamic work environment.
• Competitive salary