We are seeking a personable, detail-oriented, and highly organized Customer Service Representative to support our contract manufacturing operations within the health and wellness industry. This role plays a critical part in ensuring exceptional service to both internal teams and external customers. The ideal candidate will support our clients—brands in the dietary supplement and nutritional product space—by managing order processes, communicating timelines, coordinating with cross-functional teams, and maintaining a high standard of professionalism and accuracy.

Responsibilities

• Serve as the primary point of contact for assigned customers, ensuring a positive, professional experience throughout the production lifecycle.
• Process purchase orders and provide order acknowledgments, shipping schedules, and updates to customers in a timely and accurate manner.
• Work closely with internal departments (sales, supply chain, production, quality, and R&D) to coordinate customer requirements, resolve issues, and track progress on open orders.
• Maintain accurate and up-to-date customer records and order documentation within ERP and CRM systems.
• Support customer onboarding processes and help educate clients on order procedures, timelines, and product readiness expectations.
• Communicate any delays, product changes, or potential challenges with transparency and care, providing proactive solutions when necessary.
• Monitor and respond to customer inquiries, complaints, and requests via phone and email with professionalism and urgency.
• Collaborate with planning and inventory teams to help ensure on-time delivery and proper customer-supplied material receipt and usage.
• Participate in customer meetings, internal planning sessions, and product launch reviews to ensure alignment and service excellence.
• Uphold confidentiality, product knowledge, and regulatory awareness relevant to dietary supplements and wellness products.

Qualifications

• 2+ years of customer service or account support experience, ideally in contract manufacturing, health & wellness, or CPG industries.
• Strong written and verbal communication skills with a friendly, professional demeanor.
• Highly detail-oriented with the ability to manage multiple customer accounts and orders simultaneously.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word); experience with ERP systems preferred.
• Proven ability to work cross-functionally in a fast-paced, deadline-driven environment.
• Knowledge of dietary supplements, FDA cGMPs, or the wellness industry is a plus.
• High school diploma or equivalent required; associate or bachelor’s degree preferred.

Core Competencies:

• Customer-focused mindset
• Dependable and organized
• Collaborative team player
• Strong sense of urgency and follow-through
• Adaptable to changing priorities
• Empathetic and solution-oriented communication style

Why Join Us?

At Protein Research, we believe in investing in our employees. You’ll receive competitive compensation, comprehensive benefits, and opportunities for professional growth in a supportive environment. You’ll also be part of a team that is committed to quality and food safety, making a tangible impact on the lives of our customers.

Ready to Make a Difference?

If you’re excited about this opportunity and ready to contribute to a company that values quality and innovation, we encourage you to apply! Submit your resume and a cover letter detailing your experience and why you’d be a great fit for our team.