Fond du Lac Cold Storage, located in Edison, NJ, was founded in 1998. We specialize in Temperature Controlled warehousing of wine, cheese, chocolate & craft beer. We have more than 75 refrigerated trucks that deliver wine to NJ and NY. We provide pick & pack handling and a variety of special value-added services.

Customer Service Representative / Monday - Friday / 8:00am - 4:30pm

The Customer Service Representative will need strong computer knowledge with Windows base products. Must be able to efficiently handle and keep organized large quantities of paperwork on a daily basis. Needs to be able to work in a team environment. Handle high call volume with professionalism in a friendly and enthusiastic manner.

Job Responsibilities

• Effectively manage large amounts of incoming calls and emails
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
  
  

Requirements

• High School or GED equivalent required
• Must be Bilingual
• 1-2 years of relevant experience preferred
• Deliver superior customer service
• Strong data entry skills
• Experience in EDI Order processing a plus
• Accuracy and Attention to detail a must
• Strong Organizational skills a must
• Problem solving abilities
• Ability to multitask a must
• Ability to handle difficult customers with diplomacy and tact
• Able to perform basic math operations
• Must be able to work flexible hours.
  
  

We Offer The Following Benefits

• 401k match up to 4%
• 5 PTO's first year
• Annual Review/Increase
• 8 Paid Holidays
  
  

Job Type: Full Time

Pay: $17.00 per hour