We are hiring a Customer Service Representative for a top beauty company in Berkley Heights, NJ!
Responsibilities:
- Displays a professional company image through voice and online interactions
- Meets established quality standards in all contacts across all channels
- Ensures optimal service levels maximizing resources
- Recognizes and recommends new ways to influence consumers in their purchase decision
- Performance meets expectations of key metrics
- Adheres to assigned schedule, which is subject to change and may include evening and/or Saturday hours.
- Offers schedule flexibility to support the needs of the business
- Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer
- Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction.
- Supports the voice of the consumer by collecting insights as requested by the brands, CMI, digital and e-commerce
- Assist and educates consumers in the use of our products
- Identifies cross-selling opportunities/ introduces consumers to new products and services and or places order for customer using Demandware
- Builds relationships with each consumer who contacts our brands
- Recognizes, document all consumer interactions and alerts management of trends.
- Documents product issues in a way that the information can be used for product improvement or development
- Accurately enters required information in the CRM and surveys to ensure data integrity
Required Qualifications:
- A valid Cosmetology License and 3–5 years in salon color experience required
- Documents product issues in a way that the information can be used for product improvement or development
- Customer service experience
- Bachelors Degree required
- Position requires extended periods of time answering calls with the use of a headset
- Bilingual
- Intermediate skills with MS Word
If you meet the required qualifications and are interested in this role, please apply today.
The Solomon Page Distinction
Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.
About Solomon Page
Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.
Opportunity Awaits.