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stomer Service RepresentativeAt

WhiteWater Express, we are more than just a car wash; we are a company built on respect, communication, and a passion for people. Our dedicated team members are leaders within the company, and we believe that personal growth is the key to our organizational success. If you are a self-starter, motivated, and ready to take on new challenges, we want you to succeed with us, as a part of a rapidly growing business. P

sition OverviewTh

e Customer Service Representative (CSR) at our Corporate Office serves as a key liaison between our car wash locations, customers, and internal departments. This role is responsible for delivering exceptional service by managing inquiries, resolving concerns, and supporting our membership programs and customer satisfaction initiatives. Unlike store-level representatives, the Corporate CSR focuses on centralized customer communication, billing and membership support, and escalated issue resolution.Th

e ideal candidate is a strong communicator with excellent problem-solving skills, a customer-first mindset, and the ability to thrive in a fast-paced, team-oriented office environment. This position requires strong organizational skills, attention to detail, and the ability to handle multiple communication channels, this includes phone, email, and online support systems.Ke

y ResponsibilitiesAs

• sist customers daily with member management inquiries via phone, email and tracking systemsPr
• ovide prompt professional customer service to current and prospective members contributing to member retentionRe
• sponds to and resolves customer inquiries, feedback, and requests by providing information on membership and service optionsAn
• alyze customer feedback, reviews and concerns, and provide reporting on trendsMe
• et timelines and deadlines related to responding to customer inquiriesPe
• rform any other duties and execute special projects as assigned.Qu

alifications2+

• years of customer service experience in an administrative office environment.1+
• years of proficiency in Google Workspace (Docs, Sheets, Slides, etc.).St
• rong communication skills, both written and verbal.On
• e year of proven sales background preferredPr
• oficient in Microsoft OfficeEx
• cellent writing, editing, grammar skills, and attention to detailSt
• rong organization skills and ability to keep track of multiple projects Co
• mpletion of background and reference checks is a prerequisite for employment. B

nefits Co

• mpetitive Compensation in Base and Bonus PotentialCo
• mprehensive Health Benefits (Medical, Dental & Vision)Pe
• t Insurance is availablePa
• id Time Off in addition to Company Paid Holidays40
• 1(k) Retirement Plan with Company MatchCo
• mpany-Paid Life InsurancePa
• thways to AdvancementFr
• ee Weekly Car Washes O

r employees are our most valuable asset. We only employ the best people in the service industry who embrace new challenges with enthusiasm. If you are looking for professional development with advancement opportunities in a fast-growing organization, come join our Team!