Customer Service Representative (Hybrid) - Hoffman Estates, IL

$55,000-$65,000 Annually Plus Health, Dental, Vision, PTO, 401(k)

We are seeking a motivated and customer-focused Customer Service Representative to join our team at a leading manufacturer of high-quality automotive parts. As the first point of contact for our valued clients, you will play a key role in delivering exceptional service, supporting order processing, and ensuring customer satisfaction from initial inquiry to final delivery.

In this hybrid role (2 WFH/3 in office), you'll work closely with internal departments—including sales, logistics, and production—to provide timely and accurate information, resolve issues, and build lasting relationships with our customers across the automotive industry. If you thrive in a fast-paced environment and are passionate about providing outstanding support, we invite you to become part of our dynamic and growing team.

Responsibilities:

• Develop and maintain strong, trust-based relationships with customers, account managers, and internal team members through open, consistent, and interactive communication.
• Manage the entire purchase order process—from order entry to final delivery—by coordinating with internal departments to ensure accuracy and timeliness.
• Achieve individual and team performance goals to ensure a high level of customer service.
• Warmly greet customers over the phone and address all inquiries in a professional and courteous manner.
• Review all incoming purchase orders to confirm accuracy in pricing, terms, delivery details, and compliance with customer requirements.
• Respond promptly to routine inquiries regarding order status, shipping details, and general product information.
• Address and resolve customer complaints through phone, email, mail, or social media by offering appropriate solutions or alternatives in a timely manner.
• Adhere to established communication protocols, guidelines, and company policies to ensure consistency and professionalism in all interactions.
• Provide clear and accurate information about warranties, product coverage, and terms of sale to assist customers effectively.
• Offer troubleshooting support and recommend appropriate solutions in the event of product malfunctions, including managing product recall procedures.
• Monitor and anticipate product shortages or increased demand and communicate insights to the Planning Department to prevent potential fulfillment issues.
• Stay up to date with departmental standards, systems, and procedures to ensure efficiency and accuracy in all customer service operations.

Requirements:

• 1–2 years of experience in customer service or inside sales
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.)
• Automotive industry background – highly preferred
• High school diploma or equivalent – required
• Strong attention to detail
• Excellent verbal and written communication skills
• Exceptional organizational abilities
• Proven ability to work independently and collaboratively in a team environment

Corporate Resources, on behalf of our client located in Hoffman Estates, IL, is hiring a full-time, permanent Customer Service Representative.