Job Title:

Customer Service Representative

Location (city, state):

Hoffman Estates, IL

Industry:

Manufacturing

Pay:

$55-60K based on experience

About Our Client:

Addison Group is partnering with a global, publicly traded company in the manufacturing sector to hire a Customer Service Representative. This organization values customer satisfaction, operational excellence, and team collaboration. The CSR will serve as the main point of contact for assigned customer accounts, ensuring smooth communication and order management from start to finish.

Job Description:

The Customer Service Representative will be responsible for managing customer orders, responding to inquiries, maintaining accurate records, and working closely with internal teams to support service delivery. This role demands strong communication skills, attention to detail, and the ability to thrive in a fast-paced, team-oriented environment. Manage assigned accounts with a customer-first mindset

Key Responsibilities:

• Review customer purchase orders for accuracy and completeness
• Enter and process orders within standard turnaround times
• Monitor and maintain customer portals for timely updates and data accuracy
• Address customer inquiries via email and phone professionally and promptly
• Coordinate changes to orders with customers, production, and shipping teams
• Partner with Sales to help meet revenue and service targets
• Log and track customer service issues using Salesforce or other CRM tools
• Resolve inquiries within defined service timelines
• Collaborate with internal departments to ensure resolution and communicate updates
• Provide ad hoc reporting and data support for Sales and Customer Service leadership
• Maintain accurate customer data, including shipping instructions, contacts, and product specs
  
  

Qualifications:

• Associate’s Degree or equivalent work experience preferred
• 3-5 years of customer service or account management experience
• Strong written and verbal communication skills
• High attention to detail and organizational abilities
• Familiarity with Salesforce, JDE, Microsoft Office, or similar tools
• Comfortable managing multiple tasks and shifting priorities
  
  

Additional Details:

• Full-time position
• Onsite role in a professional office environment
• Reports to Customer Service Management team
• Cross-functional collaboration is a key part of this role
  
  

Perks:

• Opportunity to work with a respected industry leader
• Fast-paced, team-oriented environment
• Exposure to multiple departments and career development opportunities
• Comprehensive training and onboarding provided