Job Description

Job Title: Customer Service Representative

Location: Hauppauge, NY – In-Office

Reports To: Customer Service Manager

Company Overview

Tuttnauer is a global leader in sterilization and infection control solutions, serving the healthcare, dental, laboratory, and pharmaceutical markets. Known for our commitment to quality, innovation, and customer satisfaction, we provide reliable, high-performance products backed by exceptional service and support.

Position Summary

We are looking for a friendly, detail-oriented, and customer-centric Customer Service Representative to join our Hauppauge, NY office. As the first point of contact for our customers, you will provide outstanding service across multiple channels—including phone, email, and live chat—while supporting order management, issue resolution, and customer satisfaction. If you're passionate about helping people and thrive in a fast-paced, collaborative environment, we’d love to meet you.

Key Responsibilities

• Respond to inbound customer inquiries via phone and email in a timely and professional manner.
• Deliver accurate information on products, services, and company policies.
• Resolve customer concerns with empathy and efficiency, ensuring high levels of satisfaction.
• Process orders, returns, exchanges, and refunds in accordance with company policies using ERP systems.
• Coordinate with internal departments (Sales, Logistics, Technical Support) to facilitate smooth order fulfillment and communication.
• Proactively monitor order status and follow up on any delays or issues.
• Identify and recommend opportunities to improve customer service processes.
• Support cross-selling and upselling efforts when appropriate based on customer needs.
• Maintain comprehensive knowledge of Tuttnauer’s products and services to better assist customers and team members.
• Prepare reports and analyze customer service metrics to track performance.
• Maintain a positive, solutions-focused approach and take initiative in managing tasks.
  
  

Qualifications

• Previous experience in a customer service or order entry role.
• Strong organizational skills with the ability to multitask and maintain attention to detail.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office; experience with ERP systems (e.g., ERP, DDX) is a plus.
• Experience in the healthcare or medical device industry is preferred, but not required.
  
  

Preferred Qualities

• Strong problem-solving and conflict-resolution abilities.
• Ability to remain calm and professional in high-pressure situations.
• A proactive, solutions-oriented mindset with a commitment to continuous improvement.
• Team player with the ability to work independently.
• Positive attitude and passion for delivering great customer experiences.
  
  

What We Offer

• Competitive salary and benefits package
• Ongoing training and career development
• A supportive and collaborative team environment
• Opportunities for internal advancement
  
  

Company Description

Tuttnauer is a global medical equipment manufacturer founded in 1925. We offer complete infection control solutions, such as sterilizers and high-level disinfection washers. We serve the medical, dental, laboratory, and veterinary markets.

Tuttnauer is a global medical equipment manufacturer founded in 1925. We offer complete infection control solutions, such as sterilizers and high-level disinfection washers. We serve the medical, dental, laboratory, and veterinary markets.