Vibrint is a trusted provider of mission-critical systems and analysis that transform our customers' capacity and capability in harvesting and harnessing data. Working alongside many of the most talented professionals in public service, we work tirelessly to create and sustain new solutions and services that meet the stringent demands across a variety of customer missions.

Our people know they'll be doing work that matters at the heart of the national security mission, exploring new possibilities at the cutting edge of technology. They know they will be well-rewarded and recognized for their commitment. Our people know they will enjoy plentiful opportunities to grow, thrive, and have fun as a member of the Vibrint family. Join Vibrint, where your career is a priority, and your future is our shared goal.

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We are seeking a detail-oriented and enthusiastic Customer Service Representative to join our team! In this role, you'll play a key part in ensuring exceptional service by processing customer orders and providing timely, accurate support via phone and email. Your primary focus will be on orders shipping through our Maryland office. You'll be a vital link between our logistics, sales, and accounting teams, helping us deliver outstanding service and a seamless experience for our customers.

Key Responsibilities

• Process and manage customer orders, changes, and returns in line with company policies and procedures.
• Generate shipping documentation and perform secondary review of outbound shipments.
• Provide backup support for the logistics team and fellow Customer Service Representatives.
• Handle multiple priorities and customer concerns with efficiency and professionalism.
• Track customer payments and assist the Accounts Receivable team.
• Communicate customer feedback and concerns clearly to management.
• Collaborate closely with the sales team to meet and exceed customer expectations.
• Respond to inbound calls and emails with accurate, helpful information regarding order status and general inquiries.
• Maintain a positive and professional demeanor, even when handling challenging situations.
• Assist with office events and internal initiatives as needed.
  
  

Qualifications

Education:

• High School Diploma or equivalent required.
  
  

Skills & Experience

• Strong attention to detail and organizational skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook); experience with accounting software is a plus.
• Clear and professional written and verbal communication skills.
• Basic understanding of math and accounting principles.
• Even-tempered, optimistic, and solution-focused mindset.
• Ability to thrive in a fast-paced, deadline-driven environment.
  
  

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The pay range for this position is a general guideline only and not a guarantee of compensation or salary. Our approach to crafting offers considers various factors to provide an equitable and competitive comprehensive compensation package. These considerations include, but are not limited to, contracted rates, education, certification(s), experience, specific competencies required for this position, and geographic location.

Vibrint's comprehensive compensation package includes but is not limited to: competitive salary; annual merit-based salary increase and discretionary bonus program; 401(k) plan with a company contribution; 11 paid federal holidays; 160 hours of paid time off; medical, dental, vision, life and short- & long-term disability insurance; employee assistance program; and a generous professional development allowance.

Equal Opportunity Employer

All applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, citizenship, family structure, marital status, disability, veteran or military status, or any other characteristic protected by law in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.

An equal opportunity employer/disability/vet. Policy-Statement_EEO-EmployeesAndCandidates.pdf (vibrint.com).

Please apply for immediate consideration.