Wipro, a leading global information technology, consulting and business process services company is looking for your talent to join into one of our projects as a Customer Service Representative.

This position belongs to the Digital Operations and Platforms (DOP) area of the company.

Job Responsibilities:

• Solving telephone requests from existing customers.
• Providing information about products and services (additional services, tariffs).
• Providing information on Billing for services and payments for customer's services.
• Resolving customer complaints.
• Work with Service Requests and their transfer to all competent departments (creation, sending, closing, informing the customer about the status of the request).

Requirements:

• 1 - 3 years of experience in Customer Care.
• English Advanced level.
• High School graduated.
• Professional customer service skills : solution mindset, helping nature, passion for the customer and customer experience.
• Fair written and verbal communication skills.
• Critical thinking and logical thinking.
• Ability to multitask and work under pressure.
• Thinks outside of the box.
• Demonstrated ability to be a fast learner and diligent worker.
• Problem solving abilities.

Location:

Guadalajara, Jalisco.

Type of work:

On-site.

Schedule:

Monday to Friday from 7 AM to 7 PM.

Salary:

Up to $18,500 monthly.

What we offer:

• Life insurance
• Major medical insurance
• Dental and vision plan
• 30 days Christmas Bonus
• Food Vouchers

Please attach your resume in English to be considered in the open position or sent it to [email protected]