Job Posting – Customer Services Specialist (Full-Time, Temporary) Do you love challenging questions, dynamic co-workers, and connecting our customers to community services? GPPL is looking for a temporary, full-time Customer Services Specialist to join our fun-loving team of library professionals for a 6-month term. As the Customer Services Specialist, you will be responsible for providing information services to GPPL customers, both large and small, and acting as backup for exam invigilation and room bookings. Reporting to the Head of Customer Services, this role ensures GPPL provides seamless service by being a conduit to all types of information, whether that be part of our collection or beyond. Who You Are · An enthusiastic information detective who will not be discouraged in their quest for correct and accurate answers · An empathetic, flexible, and energetic shift disturber who fosters positive relationships with patrons by being approachable and utilizing exceptional listening skills · A team player capable of collaboration, seeing the bigger picture, and delivering high-quality results that contribute to GPPL’s success as an organization ·High School Diploma required; library experience preferred Position Details ·Hours of work include a 35-hour work week with evening and weekend work required. · Salary to be on Grade 5 of GPPL’s salary grid ($47,829.62 - $ 63,792.69) and commensurate with experience · Successful candidates will be required to submit a Criminal Record Check and a Vulnerable Sector Check as a condition of employment GPPL supports and endorses the Canadian Federation of Library Associations’ commitment to the universal principles of intellectual freedom as defined in the Universal Declaration of Human Rights, which include the freedoms to hold opinions and to seek, receive and impart information and ideas through any media and regardless of frontiers. GPPL believes equity, diversity, and inclusion strengthen the community and enhance excellence, innovation, and creativity, as outlined in the CFLA’s Position Statement on Diversity and Inclusion. We are dedicated to recruiting individuals who will enrich our work and sense of community. All qualified candidates are encouraged to apply. Applications will be accepted until 11:59 PM on October 31, 2024 with interviews commencing shortly after. This position has an anticipated start date of November 24, 2024 and an end date of May 31, 2025. Candidates are invited to email their letter of application with a detailed resume and two references to: Tenille Holm Grande Prairie Public Library 101 9839 103 Avenue Grande Prairie, AB T8V 6M7 Email: [email protected] Please include Customer Services Specialist in the subject heading of your email application. Only applicants selected for interview will be contacted. Job Types: Full-time, Temporary Contract length: 6 months Pay: From $26.28 per hour Expected hours: 35 per week Schedule: Evening shift Monday to Friday Weekends as needed Education: Secondary School (required) Work Location: In person Application deadline: 2024-10-31