Salary: $18.50 to $19.50 hourly

Description

We are looking for a meticulous and proactive Customer Service Representative to join our team in Franklin, Massachusetts. In this long-term contract position, you will play a vital role in delivering exceptional support to customers through various communication channels, ensuring their needs are met efficiently and effectively. If you thrive in a fast-paced environment and are passionate about providing outstanding service, we encourage you to apply.

Responsibilities

• Respond promptly to inbound and outbound customer inquiries through phone, email, and other communication platforms.
• Manage customer accounts and resolve issues effectively using tools such as Zendesk.
• Accurately input and update customer information and orders in data management systems.
• Schedule appointments and coordinate with internal teams to meet client needs.
• Handle order entry tasks while maintaining a high level of accuracy and attention to detail.
• Provide courteous and attentive service to customers, ensuring satisfaction and loyalty.
• Utilize Microsoft Excel and Word for reporting, documentation, and record-keeping.
• Collaborate with team members to improve processes and enhance customer experience.
• Maintain a strong knowledge of company products and services to assist customers effectively.
• Follow established procedures and guidelines to ensure compliance with company standards.
  
  
  

Requirements

• At least 2 years of experience in a customer service or call center role.
• Proficiency in answering inbound and outbound calls with professionalism and clarity.
• Skilled in data entry and maintaining accurate records.
• Experience with email correspondence and order entry processes.
• Familiarity with customer service software such as Zendesk.
• Competence in using Microsoft Excel and Word for basic tasks.
• Strong organizational skills and the ability to schedule appointments efficiently.
• Excellent verbal and written communication skills to interact effectively with customers.
  
  
  

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit

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