Benefits:

• 401(k)
• 401(k) matching
• Company car
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
  
  
  

Customer Service Representative – Northeast Region

Remote (Must reside in NY, NJ, PA, CT, or MA)

Field-Based | Full-Time | Global OEM | Travel Required

About Temsa North America

Temsa is a global leader in the design and manufacturing of motorcoaches and buses, with a fast-growing presence across North America. As an OEM committed to delivering exceptional vehicles and unmatched after-sales support, we’re building a team of passionate professionals who take pride in supporting operators in the field.

The Opportunity

We are hiring a Customer Service Representative (CSR) to support our customers in the Northeast U.S. region. This is a remote, field-based role responsible for providing hands-on technical support, warranty coordination, post-delivery inspections, and building strong relationships with fleet operators and service partners.

The ideal candidate has experience in the motorcoach or commercial vehicle industry, is comfortable working independently, and thrives in a customer-facing role where technical knowledge and responsiveness make a direct impact.

Key Responsibilities

• Provide on-site and remote support for post-delivery inspections, service issues, and technical concerns
• Coordinate warranty claims and field campaigns with internal departments
• Log and manage customer cases in Salesforce, maintaining accurate service records
• Assist with service bulletin implementation and technical training when needed
• Represent Temsa professionally during customer visits, events, and delivery walkarounds
• Travel throughout the Northeast region to customer sites as needed
  
  
  

Required Qualifications

• Minimum 5 years of experience in the motorcoach, transit bus, or heavy-duty vehicle industry
• Strong understanding of electrical systems, pneumatic components, and field troubleshooting
• Familiarity with Cummins engines, Allison transmissions, and standard diagnostic tools
• Working knowledge of J1939 communication protocols is a plus
• Excellent communication, documentation, and customer service skills
• Comfortable working independently, with strong time management and organization
• Commercial Driver’s License with passenger endorsement, or the ability to obtain one
  
  
  

Preferred Candidate Location

Candidates must reside in New York, New Jersey, Pennsylvania, Connecticut, or Massachusetts

Job Type & Compensation

• Job Type: Full-time
• Pay: Dependent on experience (D.O.E.)
  
  
  

Benefits

• Competitive compensation
• Group insurance benefits
• 401k with a 6% company match
• Company-paid STD, LTD, and life insurance
• Paid time off, sick time, holidays, and birthday off
  
  
  

Equal Employment Opportunity Statement

TEMSA North America Inc. (TNA) is a drug-free workplace committed to equal employment opportunities for all employees. TNA provides a work environment free of discrimination and harassment and does not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status in any of its activities or operations.

Join our team and be part of an industry leader in motorcoach innovation and service! Apply today!

Flexible work from home options available.