📍Location:

• Official Client Address: armington Hills, MI

📅 Start Date: May 27, 2025 | End Date: August 23, 2025

🕒 Schedule: Monday–Friday, 8:30 AM – 6:00 PM (40 hours/week)

💼 About the Role

You’ll serve as a key member of the front office team—handling patient check-ins/check-outs, collecting payments, and delivering compassionate customer service. You’ll also engage with members to resolve inquiries, support enrollments, and help ensure a seamless patient experience.

📝 Responsibilities

• Answer member inquiries by phone, email, and in person with empathy and accuracy
• Educate members on HAP products, benefits, and enrollment options
• Maintain detailed documentation of all interactions in internal systems
• Ensure compliance with HIPAA and privacy regulations
• Monitor and resolve outstanding cases in a timely manner
• Collaborate with internal departments and providers for resolution
• Recommend service improvements based on feedback and recurring issues
• Support special projects and outreach activities as needed

✅ What We’re Looking For

• Minimum 2 years of recent experience in a customer service or call center role
• Dependability, empathy, integrity, and excellent communication skills
• Strong organizational and multitasking abilities
• Proficient in Microsoft Office and general PC usage
• Knowledge of healthcare delivery systems and billing processes
• Willingness to work flexible shifts, including some evenings and weekends
• Experience in medical office front desk operations is highly preferred

📚 Education:

• Associate’s Degree OR 4+ years of relevant experience