A Client Service Center Representative (Inbound) is responsible for effectively responding to inquiries regarding Equifax Workforce Solutions services and automated systems that enter the Customer Service Center via phone, e-mail, etc. Inbound agents provide support for our client’s and their employees.

These roles are 100% onsite in our Earth City Customer Service Center.

What you’ll do

• Work with each contact to establish rapport with and gain the confidence of the caller. Deliver excellent customer service and strive to exceed customer expectations.
• Partner with the internal business area and Internal Service Center teams for technical matters and client issue resolution, escalating issues through appropriate methods.
• Document details of client interaction into the system while on the phone. Ability to follow a script when conversing with callers
• Follow security processes & procedures at all times when handling calls due to the visibility of personal data
• Accurately communicate call and/or special project status to supervisor.
  
  

What Experience You Need

• High School diploma or GED.
• 6 month minimum experience in any job with attention capturing details while engaging with customers or callers. Example: mortgage industry, tax preparation services, insurance claims.
• Ability to organize work duties and perform job functions independently preferred
  
  

What could set you apart

• Must have experience with email and be able to navigate with common desktop software such as Outlook or Gmail
• Must be able to understand and use new technologies quickly.