About Notturno:

At Notturno, we don’t just see our team as colleagues; we consider each other family. We place a strong emphasis on your career development and offer unwavering support every step of the way. We firmly believe that building strong relationships lies at the heart of a fulfilling career and our company’s success. That’s why we invest in fostering these connections through company outings like golf and paintball, creating opportunities for us to grow closer.

Job Summary:

• The CSR/Dispatcher supports the day-to-day operations of the company by efficiently scheduling with customers and dispatching technicians to calls. This role requires the dispatcher to think critically to ensure they are dispatching the best fit technician for the call. MUST be able to multitask and work in a fast-paced environment but also be proactive on slow days. Other duties include coordination of ordering of parts for jobs with our shop manager, successfully rescheduling jobs when part arrives, making management aware of any parts that need to be ordered, coordinating with other trades when needed, social media postings, scheduling technician's 1:1’s with managers and reporting on various ends of the business.

Essential Duties and Responsibilities:

The essential functions include, but are not limited to the following:

• Answer inbound calls and schedule with customers.
• Dispatch all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.
• Manage the dispatch board to keep field personnel on the move and generating revenue. Make every effort to compress call scheduling effectively and maximize productivity.
• Notify clients ahead of time without fail if the technician is not going to arrive at their home within the scheduled time window and re-scheduling the time at the client’s convenience.
• Share responsibility to ensure that all technicians arrive at their designated appointments on time.
• Debrief technicians after each call and insist that all employees collect payment immediately after each job is completed.
• Make “happy calls” to each customer after their appointment to ensure they are satisfied with our services.
• Work closely with our shop manager to ensure parts needed are ordered and working closely to reschedule jobs when parts arrive.
• Obey the company code of ethics, team rules, and team philosophy
• Candidate needs to be able to work in office.

Minimum Qualifications:

• Experience in dispatching a crew is preferred
• High school diploma/GED required
• Self-starter, reliable, flexibility with hours
• Strong customer service skills
• Present and communicate professionally (written and verbal)
• Able to work both independently and as part of a team
• Strong knowledge of Microsoft Excel, Word and Powerpoint
• Must be a critical thinker – strong English composition skills
• Telephone etiquette and working knowledge of email systems

Benefits – After 90 days

Job Types: Full-time, Part-time

Pay: $18.00 – $25.00 per hour