Who We Are: Our Airbnb properties are sought after destinations because our team takes pride in offering dedication while ensuring detail by creating a luxurious atmosphere. What You Will Do: As our Customer Service Representative, you will: Provide exceptional concierge and front desk services, organizing private tours, events, activities, and reservations tailored to guests' interests. Manage and execute social media campaigns to promote events and engage with potential guests. Walk properties weekly. Schedule Calendar of events. Reconcile accounts with outstanding receipt and confirm payments. Inspect all the units before moving in. Manage inventory control systems through AppFolio. Maintain mobile vans and inventory in storage with assistance from receptionist and obtain weekly photos. Oversee accounting budgets for receptionists, open houses, photos, events for relocation companies, real estate agents and medical contractors. Manage Lodgify vacancies/pricing. What You Will Accomplish: Achieve a 5-star rating in customer satisfaction surveys within the first 90 days by providing attentive, detail-oriented service. Increase reservation statistics through exceptional management of guest requests and personalized service. Successfully manage social media campaigns that increase visibility and engagement with our brand. Ideal Candidate Profile: Require your Linkedin or Social Media profile. You have experience in boutique luxury hotel settings, with a strong background in concierge services and event coordination. You excel in customer service, with a proven track record of increasing guest satisfaction and creating memorable experiences. You are highly organized, with a keen attention to detail that ensures every aspect of a guest’s stay is flawless. You are experienced in Lodgify and AppFolio. Basic Requirements: Experience in luxury hospitality, specifically within boutique hotels or similar settings. Strong social media skills, with experience in advertising and promoting events. Excellent organizational skills, particularly in scheduling and managing events. A commitment to creating a luxury atmosphere and delivering exceptional guest experiences. Why You’ll Love Working with Us: Competitive salary with opportunities for bonuses based on performance. Comprehensive health insurance and vacation benefits after three months. Career growth opportunities within our expanding network of luxury properties. A supportive and enjoyable work environment where team members thrive and stay with us for many years. Call to Action: We are looking for a dedicated professional who is passionate about luxury hospitality and committed to delivering exceptional service. If you believe you are the perfect fit for this role, we can’t wait to hear from you! Apply now and join our team to create unforgettable experiences for our guests. Job Type: Full-time Pay: $60,000.00 - $100,000.00 per year Benefits: Dental insurance Health insurance Life insurance Vision insurance Schedule: Monday to Friday Weekends as needed Ability to Relocate: Dallas, TX 75214: Relocate before starting work (Required) Work Location: In person