Salary: $20.00 to $20.00 hourly

Description

We are seeking a diligent Customer Service Representative to be part of our team in the Manufacturing industry, based in Ohio. The role offers a contract to permanent employment opportunity where you will play a crucial role in processing customer applications, maintaining customer records, and resolving customer inquiries.

Responsibilities

• Accurately process customer credit applications with efficiency
• Uphold detailed and current customer account information
• Build customer relationships proactively via outbound check-in calls
• Provide product technical information as required to respond to customer technical inquiries and suggest alternative materials or products
• Maintain up-to-date product offering and lead time information
• Provide current pricing information, as needed
• Monitor orders through routine exception reports and intervene as necessary to ensure maximum customer satisfaction
• Notify customers and sales representatives proactively of potential missed shipments and revised dates on customer orders
• Investigate issues and prepare/process credit memos, debit memos, and return material authorizations to resolve customer issues in a timely manner
• Enhance the customer experience proactively while also sharing relevant customer feedback to help improve our offerings
• Evaluate customer support processes, devise improvements, and measure results.
  
  
  

Requirements

• Proven experience in answering inbound calls, demonstrating proficiency in handling customer inquiries and complaints.
• Prior experience in a call center customer service role, showcasing ability to smoothly manage high call volumes.
• Strong customer service skills, including the ability to maintain a positive demeanor while solving customer issues.
• Proficiency in data entry, with attention to detail and accuracy being paramount.
• Skilled in email correspondence, with the ability to articulate responses clearly and professionally.
• Experience in managing both inbound and outbound calls, demonstrating a flexible and adaptable approach to work.
• Familiarity with order entry systems, with the ability to swiftly process customer orders and ensure their accurate fulfillment.
  
  
  

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit

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