About us:

At Prontonet Work Bizz, we’re not just another sales company; we’re your dedicated partners in success! Our vibrant team is passionate about transforming the sales landscape, one connection at a time. With a blend of creativity, innovation, and a dash of fun, we’re here to empower your business to thrive in an ever-changing market.

Position Overview:

We are seeking a dedicated and customer-focused Customer Service Representative to join our team in Austin, TX. The CSR will play a pivotal role in ensuring exceptional service to our members and customers, addressing inquiries, and facilitating efficient communication within our network.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist members with order placements, product information, and service-related questions.
• Collaborate with internal departments to resolve customer issues efficiently.
• Maintain accurate records of customer interactions and transactions.
• Provide feedback on recurring issues to improve overall customer satisfaction.
  
  
  

Qualifications:

• High School diploma or equivalent; Associate or Bachelor's degree preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in Microsoft Office Suite and CRM systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
  
  
  

Benefits:

• Competitive salary.
• Short-Term & Long-Term Disability Insurance.
• Group Term & Voluntary Life Insurance.
• Critical Illness & Accident Insurance.
• 401(k) Plan with a generous company match.