Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

Freudenberg Flow Technologies is a global provider of critical sealing and connector solutions, niche products and services to the global energy market — including oil and gas, renewables and alternatives. Our strengths in material science, application knowledge, design capabilities and manufacturing capacity, combined with our differentiated product portfolio, are supported by our focus on providing the highest level of customer service. Our employees serve a range of customers including oil and gas production companies, OEMs and engineering and service companies.

Some of your Benefits

Safe Environment: We strive to ensure safety remains a top priority, and provide a stable environment for our employees.

Sustainability & Social Commitment: We support social and sustainable projects and encourage employee involvement.

Diversity & Inclusion: We focus on providing an inclusive environment and recognize our diversity contributes to our success.

Paid Holidays: With paid-time off, local holidays are all the way more relaxing.

Personal Development: We offer a variety of trainings to ensure you can develop in your career.

Kuala Lumpur

On-Site

Freudenberg Flow Technologies Sdn. Bhd.

You support our team as

Customer Service Representative

Responsibilities

• Provides pre-sales technical expertise to a diverse cultural range of global clients.
• Provides technical input into bid proposals, projects and technical documents within the sales process and identifies additional sales opportunities with existing customers
• Collaborates with the global business development team to recommend products and services to meet customers' requirements
• Maintains up-to-date and comprehensive knowledge of the SBU and competitors' products and/or services
• Demonstrate the ability to manage customer meetings including taking/issuing minutes to the ensure all requirements are captured and communicated.
• Demonstrate the ability to manage the bid clarifications through to completion. These clarifications need to be closed out prior to bid completion and need to be filed and communicated to the wider team both internally and externally.
• Demonstrate the ability to manage Terms and Conditions discussions with the nominated FFLTech legal representative.
  
  

Qualifications

• Have a good understanding of the type of manufacturing processes, materials and procedures involved in the FFLTech product range. Have the capability to relate to these processes when dealing with client quotations and expectations.
• Capable of understanding technical drawings, data sheets and specification documents.
• Confident and effective communicator; written & oral, able to communicate professionally with customers, colleagues and peers at all levels.
• Able to quickly take ownership of customer requirements and using own initiative, make decisions and problem solve using the tools and resources available.
• All round team player, able to integrate with the team and offer support and communicate well both within and outside the department.
• Self-motivated, be able to work well under pressure and meet set deadlines.
• Attention to detail; be able to work with figures and calculations accurately.
• Excellent organization and time-management skills.
• Confident and very competent user of the standard Microsoft Office packages. SAP experience an asset.
• The customer base is international, and a foreign language is an asset.
  
  

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.