Customer Care & Online Sales Coordinator

Location: Colombo 05

Company: Seyla (Pvt) Ltd

• Respond promptly to customer inquiries via Facebook, Messenger, WhatsApp, Instagram, telephone, email, website, and other digital channels.
• Pack and dispatch online orders received from digital platforms, ensuring timely and accurate delivery.
• Manage product returns, organize replacements or refunds as needed, and maintain detailed records of returned or lost items.
• Monitor product trends to identify high-demand and underperforming items and communicate insights to the management team.
• Ensure exceptional customer satisfaction through clear and empathetic communication.
• Understand and anticipate customer needs and recommend suitable products.
• Meet and maintain assigned sales targets for digital platforms.

• 1–2 years of experience in customer service, e-commerce, or a related field.
• Excellent verbal, written, and interpersonal communication skills.
• Strong phone etiquette and a professional, friendly attitude.
• Ability to multitask, prioritize responsibilities, and stay organized.