Position: Customer Service Location: Clearwater, FL Company: Gunstores.com Position Overview: Are you passionate about customer service and eager to make a significant impact in the firearms e-commerce industry? Gunstores.com, a growing platform dedicated to supporting firearm dealers, is seeking a dynamic and motivated Customer Service. This role is vital in ensuring our dealers are fully supported, engaged, and maximizing their potential on our platform. Key Responsibilities: Dealer Engagement: Establish and maintain strong relationships with dealers, guiding them through the onboarding process, and ensuring their profiles are accurate and up to date. Salesmanship: Proactively reach out to dealers to educate them on the platform’s features and benefits, and skillfully introduce our subscription service as a value-added offering that can enhance their business operations. Support & Communication: Serve as the primary point of contact for dealers, addressing questions, concerns, and new business inquiries via phone and email. Platform Utilization: Educate dealers on the features of Gunstores.com, helping them to optimize their use of the site to grow their businesses. Problem-Solving: Work closely with industry partners and internal teams to resolve any issues dealers or online customers encounter. CRM Management: Accurately enter and update customer information in our CRM system, ensuring a seamless customer experience. Follow-Up: Proactively follow up with dealers to ensure satisfaction and encourage further engagement with the platform. Qualifications: Experience: 1-3 years of experience in account management, customer service, sales, or a related field. Experience in the firearms industry or e-commerce is a plus. Sales Skills: Strong salesmanship and persuasion skills, with a proven ability to introduce and sell services in a consultative manner. Technical Skills: Proficient in Microsoft Office applications and CRM systems. Communication: Excellent verbal and written communication skills, with the ability to build rapport and convey information effectively. Problem-Solving: Strong analytical and problem-solving abilities, with a focus on customer satisfaction. Attitude: A growth mindset, high energy level, and a team-oriented approach are essential. Flexibility: Ability to handle multiple tasks and priorities in a fast-paced environment. Compensation & Benefits: Salary: The starting salary for the position will be $19 p/hr Benefits: Comprehensive benefits package, including voluntary family medical, dental, vision insurance plans along with supplemental life insurance, flexible spending accounts, disability coverage, pet insurance, and a 401(k) retirement plan with a generous match. Work Environment: Gunstores.com offers a business casual environment that values work-life balance and professional growth. About Gunstores.com: Gunstores.com is dedicated to supporting firearm dealers by providing a comprehensive e-commerce platform that simplifies and enhances their business operations. As we continue to grow, we are committed to offering innovative solutions and exceptional service to our dealers. Application Process: Interested candidates should submit their resume and cover letter to [email protected]. Gunstores.com is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, or national origin. Additional Information: Offers of employment are conditional upon passing pre-employment drug testing and a criminal background check Job Type: Full-time Pay: From $19.00 per hour Expected hours: No less than 40 per week Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Shift: 8 hour shift Ability to Commute: Clearwater, FL 33765 (Required) Ability to Relocate: Clearwater, FL 33765: Relocate before starting work (Required) Work Location: In person