Description

BE PART OF SOMETHING SPECIAL - We are Immediately Hiring!

Cozzini Bros., www.cozzinibros.com is a more than 100 year old company and is America's largest commercial knife rental and knife sharpening service. Our 100,000+ customers include some of the largest and most recognizable restaurant and grocery chains in the United States. Food service professionals LOVE sharp knives!

Cozzini Bros. Inc. offers a competitive salary and a comprehensive benefit package to include medical, prescription, dental, vision, life insurance, short and long term disability, 401k after 60 days of employment with a company match. Plus, seven paid holidays and paid vacation.

Job Summary: Supports route drivers and Area Managers by acting as a liaison to all company resources. Provides excellent customer service in response to inbound customer telephone, e-mail and website contacts. We are a on a hybrid work schedule, meaning 3 days in office attendance and 2 days working remotely allowed after completing training.

Essential Duties And Responsibilities

• Answer and document customer calls from assigned call queues and assist with customer requests for assistance with a focus on first call resolution.
• Actively engage with customers over the phone through inbound calls. Light selling is expected.
• Complete assigned Support Cases daily.
• Respond to customer emails as assigned on a daily basis.
• Enter new business submissions from sales team in accordance with daily deadlines.
• Support Sales Team requests for updates to new customers.
• Perform light logistics on an as-needed basis for urgent route driver changes.
• Use and understand various systems to execute daily tasks.
• Hybrid work from home/work from office schedule. Office hours may be required (minimum 3 days per week). Some weeks require more than the minimum.
• Other duties as may be assigned by the supervisor.
  
  

Requirements

Competencies

• Responds promptly and with a sense of urgency to requests for service and assistance.
• High level of comfort with learning new technology and systems.
• Ability to holistically understand interrelated systems and processes.
• Identifies and resolves problems in a timely and efficient manner.
• Utilizes available systems and tools to execute established processes.
• Quick learner who is comfortable with rapid change and continuous learning.
• Clear and courteous speaker with pleasant phone presence.
• Proactive listener who seeks clarification when needed.
• Possesses excellent written communication and follow-up skills.
• Manages difficult or emotional customer situations calmly and efficiently.
• Meets commitments, is punctual and accepts responsibility for own actions.
• Highly organized with ability to prioritize daily tasks as needed.
• Works well independently and as a supportive team member.
• Requires minimal day-to-day instruction.
• Completes administrative tasks correctly and on time.
• Includes appropriate people in decision-making process.
• Follows instructions, responds to management direction.
• Proficient with Microsoft Office applications, specifically Excel and Outlook.
  
  

Note: Cozzini Bros., Inc. reserves the right to change, add to, modify, the above job duties and responsibilities. Nothing in this job description restricts management's right to assign or reassign duties at any time.

Equal Opportunity Employer