We are looking for a Customer Service Representative to join our growing team. You will be offered a competitive hourly rate of $21/ hour. We will also provide you a comprehensive benefits package.

Yearlong contract to start- Potential for fulltime opportunities!

Training Hours – Monday through Friday 9am -5:30pm EST – Will follow schedule selected at offer time, ONCE TRAINING IS COMPLETED.

Shift options once training is completed:

Sunday – Thursday from 11:30am – 8:00pm EST

Monday - Friday from 12:30PM - 9:00 PM EST

Monday - Friday from 1:30 PM - 10:00 PM EST

As a Customer Service Representative you will service and assist high net worth clients with credit products in conjunction with website navigation and support. Handling requests such as; Credit card payments, Rewards redemption, OLB Navigation, Risk Prevention, Documenting client concerns in detail.

Required skills of the Customer Service Representatives:

• Must possess the skills to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information
• Computer Literacy and proficient in using Microsoft Outlook, Word, and PowerPoint
• Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment
• Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients
• Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise
• Positive attitude that embracing coaching as an opportunity to improvement in current role
• Ability to handle confidential matters and sensitive information in a responsible manner
• Ambitious and self-motivating
• Must be able to work in a virtual setting on site during training