Location of Assignment: Chandler, AZ 85224

Contract Length: 12+ month contract, potential to extend or convert permanent

Pay Rate: $21/hour

Target Start Date: 6/2/2025, pending completion of new hire onboarding and clearance of background check

Training Hours (first 90 days): Monday through Friday 9am -5:30pm EST (Will follow schedule selected at offer time, ONCE TRAINING IS COMPLETED)

Shifts Available:

Monday - Friday 8H 12:30PM - 9:00 PM (30 minute lunch)

Monday - Friday 8H 1:30 PM - 10:00 PM (30 minute lunch)

Summary:

DEPARTMENT- 401k

Retirement and Benefits support for participants in employer sponsored 401(k), pension, and non-qualified deferred compensation plans. Provides participants with clear information on their accounts, guides them through how to execute transactions, and completes error free processing of financial transactions.

Skills & Qualifications:

2 or more years of customer service experience and below skills.

• Must possess the skills to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information
• Computer Literacy and proficient in using Microsoft Outlook, Word, and PowerPoint is a REQUIREMENT
• Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment
• Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients
• Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise
• Positive attitude that embracing coaching as an opportunity to improvement in current role
• Ability to handle confidential matters and sensitive information in a responsible manner.
• Ambitious and self-motivating