CALL CENTER REPRESENTATIVE (Full-time, Term and Part-Time, Term Opening)

As a Call Center Representative with TRAXX, you will play an important leadership role to ensure our clients have an amazing experience as they tour Western Canada on our premium motor coaches.

As the first point of contact for TRAXX customers through Live Chat, Telephony, Email, and social media your priority will be to ensure TRAXX safely delivers on and exceeds our customers’ expectations of their TRAXX experience. By creating a safe, positive, and accountable environment, your dedication to customer service excellence and glowing hearted hospitality will allow you to anticipate and deliver on our customers’ needs, while providing proactive and empathetic leadership to our team.

Key Responsibilities

• Provide customer support for all customer transactions with TRAXX.
• Respond to customer inquiries in a timely manner, ensuring the issue is resolved and the client is happy with the solution.
• Respond to incoming tickets (social media, emails, live Gia class chat channels).
• Escalate customer questions or concerns when necessary.
• Handle issues efficiently and professionally.
• Document the status of tickets worked on / elevated
  
  

ABOUT YOU

You are known for your friendly, positive attitude and ability to consistently interact with customers in a professional manner whether responding to questions or complaints. You take pride in your work and enjoy providing front line support to customers in a fast‐paced environment. Essential to your success are your strong communication skills and proven customer service experience.

Education & Experience

• Effective decision making
• Strong interpersonal skills (organizational, team oriented & focused)
• Entrepreneurial and self‐managed abilities
• A minimum of two years previous customer service management experience
• A genuine passion for creating customer and employee experience
• Ability to develop trust and rapport
• An entrepreneurial, energetic and tenacious attitude
• Ability to work flexible schedules
• Ability to adapt to new technology and to share that knowledge
• Ability to share, cross train and support local training initiatives
• Previous transportation, hospitality, or tourism industry experience considered an asset
  
  

WHAT’S IN IT FOR YOU?

Role

At TRAXX, we are in the people business. No matter your role in the company, from maintenance techs to drivers and office team members, you play an important part in the day‐to‐day operations and ensuring a smooth transition from planning to travel implementation. We show that by providing our employees:

• Group RRSP Program (full time, permanent positions)
• Group Health Benefits (full time, permanent positions)
• Positive learning and growth environment
• Competitive pay based on experience
• Professional development and advancement opportunities
  
  

JOB TYPE:

1 Full Time, Term Durated [until September 01, 2025] with the possibility to become permanent.

1 Part Time, Term Durated [until September 01, 2025] with the possibility to become permanent.

SCHEDULE: 5 days a week (8 hour shifts, some shift flexibility is required)

LOCATION: This is a hybrid position based in Delta/Burnaby, Kamloops or Kelowna.

SALARY: $22.00 per hour

About Traxx

TRAXX provides first‐class charter motor coach services throughout Western Canada and the Greater Seattle Area. At our core, our culture of excellence, transparency and inclusivity is only possible with dedicated team members who share our vision - being the number one choice in group travel solutions locally and abroad. We bring together individuals with diverse backgrounds, talents, and expertise to support our clients. From sports teams to chartered tours to worksite transportation, TRAXX has been providing the best motorcoach experience on the road since 1932.

Learn more about us at www.TRAXX.net.

Trimark People Solutions | HR and Recruitment Partner for TRAXX