# LI-Onsite

STARK is seeking to hire an experience Customer Service Representative. This role will be responsible with interacting with the company's customers by addressing inquiries and resolving complaints.

Shift: 8:30AM-5:00PM Monday-Friday

Hiring/Retention Bonus up to $1,000 within the first year!

• bonus details provided during interview
  
  

Essential Duties And Responsibilities

• Answer phone calls and assist customers with placing orders, check stock, pricing and all other questions.
• Follow up with customer on the ETA dates and on Will Advise orders
• Provide Quotes on Fabricated Rugs and Custom Rugs within 30 minutes minimum, 1 hour maximum asking for help if they cannot meet these specifications.
• Provide Freight Quote when needed.
• Track Shipments
• Match all PO's to the BOL once orders ship.
• Processing tickets in Hubspot CRM.
  
  

Knowledge, Skills And Abilities

Self-motivated, computer proficient, Microsoft Office proficient, strong oral and written communication skills, high attention to detail, ability to work independently, excellent organizational skills. Experience in Microsoft Outlook, Teams, Hubspot CRM preferred EDUCATION AND EXPERIENCE High school degree or equivalent Excellent communication skills including active listening. Service-oriented and able to resolve customer grievances. Proficient computer skills with the ability to learn new software.

Education And Experience

High school degree or equivalent

Excellent communication skills including active listening.

Service-oriented and able to resolve customer grievances.

Proficient computer skills with the ability to learn new software.

Work Environment:

This position requires work in a warehouse setting, with some outdoor exposure during the workday. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, and standard warehouse equipment such as hand trucks, box cutters and tape dispensers.

Company Info

About Us:

With more than 80 years of industry expertise, STARK is the discerning designer’s go-to source for luxurious custom carpets and rugs.

Our Mission:

To live our mission of helping create beautiful spaces, we believe our first responsibility is making design industry professionals the heroes in their projects because supporting businesses helps to preserve craftsmanship and enable unique and specially designed spaces to exist. In meeting their needs, we must continue to deliver peace of mind service while offering an expansive, diverse, and innovative product assortment that is accessible and convenient.

Our Heritage:

Established by Arthur Stark and his wife Nadia in 1938, the foundation of STARK was always to provide the very best products to our customers. With a rich history, third-generation owners Chad Stark, as CEO, and Ashley Stark, as Creative Director, bring the STARK legacy into the new century by staying true to their founding principles. To seek out the best craftsman and methods of manufacturing for the most innovative and beautiful designs.

Stark Carpet Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.