Job Title: Customer Service Representative

Job ID:25-06913

Location: Buckeye, AZ

Duration: 03 Months On Contract

PRIMARY DUTIES AND RESPONSIBILITIES:

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities.

• Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
• Accepts new applications for service over the phone, electronically, in person or by mail. Prepares field service orders and enters new customer data into the customer information system.
• Ensures new accounts are created with all necessary services and the appropriate service and rate codes are assigned to produce accurate billing statements. Coordinates utility services with any City service provider.
• Answers utility customer inquiries, resolves service/usage discrepancies.
• Accepts and processes utility payments over the telephone and at our business counter.
• Prepares field service orders and updates the customer information system to terminate accounts as needed.
• Calculates billing adjustments to resolve processing issues and submits for approval and entry.
• Updates daily production spreadsheets.
• Reconciles transactions and data as directed; records changes, reconciles and resolves differences; maintains the accuracy of financial records.
• Creates and maintains records and files associated with financial transactions, service locations, and customers.
• Performs other duties as assigned or required.

Skills Required

• Necessary Knowledge, Skills and Abilities: Knowledge of:
• City policies and procedures.
• Principles of record keeping and records management.
• Keyboarding skills with a minimum of 40 wpm Ability to:
• Perform mathematical computations
• Work 7:00 a.m. to 6:00 p.m. Monday - Thursday Skill in:
• Operating a personal computer utilizing a variety of business software including Office 2010.
• Effective oral and written communication.
• 10-key by touch

Experience Required

• Two (2) years of high-volume telephone or business office customer service experience, preferably in a utility environment, OR any equivalent combination of education and experience that meet the minimum requirements may be substituted. Preference will be given to those applicants with utility billing and/or Munis/Tyler experience.

Education Required

• High School diploma or GED equivalent