Customer Service Representative (CSR)

Location: Boulder, Colorado

Schedule: Part-Time, 8:00 AM - 12:00 PM

Compensation: $19-23 per hour (based on experience)

Job Summary

Canyone Plumbing & Heating is seeking a professional, detail-oriented Customer Service Representative (CSR) to join our team! The CSR will work closely under the direction of our Dispatcher/Office Manager to support scheduling, customer communication, and office operations. The ideal candidate is organized, dependable, and passionate about delivering excellent customer service.

Responsibilities

• Answer incoming phone calls and emails promptly and professionally, Phone and email etiquette is a requirement.
• Book service appointments based on dispatcher guidance and technician availability.
• Perform appointment confirmations and customer follow-ups.
• Accurately enter and update customer information in our system.
• Assist the Dispatcher/Office Manager with scheduling adjustments, reschedules, and customer updates.
• Resolve minor customer concerns or escalate issues to the Dispatcher/Office Manager when necessary.
• Complete light office tasks such as filing, data entry, and document preparation.
• Maintain a positive and courteous attitude with customers, technicians, and coworkers.
• Follow company policies and procedures and support office goals.
  
  

Skills And Requirements

• Strong attention to detail and ability to follow direction carefully.
• Excellent communication and telephone skills.
• Professional, positive attitude and willingness to be a team player.
• Basic computer literacy, including Microsoft Office (Word, Excel, Outlook).
• Ability to multi-task and work in a fast-paced environment.
• Prior customer service or administrative support experience required.
• Experience with HouseCall Pro & Grasshopper software is a plus but not required.
  
  

Why Work with Us?

• Competitive hourly pay
• Friendly and supportive team environment
• Opportunity to grow your career within a respected plumbing company
• Hands-on training and mentorship
• Locally owned and operated
  
  

Salary: $19.00 - $23.00 per hour

Job Posted by ApplicantPro