Company Description

Independent Bank, a Michigan-based bank with a 160-year history, is committed to providing exceptional service and value to its customers, stockholders, and communities. With locations across the Lower Peninsula, Independent Bank is the fourth largest bank headquartered in Michigan. The bank supports local causes and its employees are actively involved in serving their communities.

Role Description

This is a full-time on-site role for a Customer Service Representative located in Bevetly Hills, MI. The Customer Service Representative will be responsible for providing excellent customer support, ensuring customer satisfaction, and enhancing the overall customer experience through efficient service delivery.

Qualifications

• Customer Service Representatives and Customer Support skills
• Customer Satisfaction and Customer Experience skills
• Strong communication and interpersonal skills
• Ability to problem solve and handle customer inquiries effectively
• Previous experience in a customer service role is preferred
• Knowledge of banking products and services is a plus
• High school diploma or equivalent