Join our dynamic team as a Customer Service Associate and embark on an exciting journey with our esteemed family-owned business, rooted in the heart of the San Gabriel Valley for over three decades. We're seeking a dedicated individual who embodies our commitment to customer satisfaction and shares our passion for excellence. If you thrive in a fast-paced environment, possess stellar communication skills, and have a keen eye for detail, we want you on our team! About Us: With a rich history of catering to both commercial and residential clients across San Gabriel Valley and greater Los Angeles, we pride ourselves on delivering top-notch service tailored to meet our customers' diverse needs in residential security and commercial fire protection. Your Role: As a Customer Service Associate, you will be at the forefront of our mission to provide unparalleled support to our valued clients. Your responsibilities will include: Promptly addressing customer inquiries via phone, email, and chat with professionalism and efficiency. Ensuring customer satisfaction by swiftly resolving issues and providing accurate information. Proactively monitoring daily customer account activity to respond to urgent matters. Managing monthly customer invoices and processing payments through our MKMS accounts receivable program. Maintaining meticulous records of customer interactions and collaborating with team members to meet customer requirements. Continuously enhancing your customer service skills and product knowledge to better serve our clientele. Demonstrating exceptional organizational skills in various administrative tasks, including filing, word processing, and email correspondence. Qualifications: To excel in this role, you'll need: A high school diploma or equivalent qualification. Exceptional communication and interpersonal abilities. Bilngual in English and Chinese (Mandarin and/or Cantonese). Strong problem-solving skills and analytical thinking. The capacity to work independently and collaboratively within a team environment. Previous experience in customer service, particularly in the Security Alarm Industry is a plus. Proficiency in Microsoft Office applications such as Outlook, Teams, and Excel. Join Our Team: If you're ready to embark on a rewarding career journey with a company that values your skills and dedication, we invite you to apply today. Join us in upholding our tradition of excellence and delivering exceptional service to our valued customers! Job Type: Full-time Pay: $20.00 - $23.00 per hour Expected hours: 40 per week Benefits: 401(k) 401(k) matching Health insurance On-the-job training Paid time off Shift: Day shift Education: Associate (Required) Experience: Customer service: 3 years (Preferred) Language: Mandarin (Required) Cantonese (Required) Ability to Relocate: Temple City, CA 91780: Relocate before starting work (Required) Work Location: In person