AB7 Solutions is a global service company focused on delivering awesome customer experiences for its clients. With our focus on continuous innovation, out-of-the-box solutions, and being enablers for our customers, we find the missing ‘X’ that propels us as partners towards ‘Exponential’ growth. Amidst challenges in the domestic market in the ensuing years, it saw another opportunity and evolved into a value-based technology product and services partner for large organizations. AB7 Solutions is a pioneer in assisting businesses in maximizing their Customer Experience by ensuring that procedures are viewed in novel ways. Our transformation levers are geared toward accelerating interactions. Easier and more efficient AB7 Solutions is outfitted with cutting-edge technology. From cutting-edge BI-led analytics to software development. Our most powerful pillar is a culture of excellence and innovation that is fuelled by our beliefs as well as vision.

The Role

You Will Be Responsible For

• Handling inbound and outbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.
  
  

Ideal Profile

• You have at least 1 year experience within a Customer Service role, ideally within the BPO Search industry.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You have working knowledge of Malayalam, Telegu, Tamil, Kannada, Cutomer Support, BPO and Communication
• You are adaptable and thrive in changing environments
• You are highly goal driven and work well in fast paced environments
• You are a strong team player who can manage multiple stakeholders
  
  

What's on Offer?

• Fantastic work culture
• Leadership Role
• Opportunity within a company with a solid track record of performance