Company Description

About Us

At Sphirea Plus, we are committed to delivering reliable customer service solutions that help businesses thrive. Our mission is to enhance customer experiences through professional and efficient call center operations. With a focus on integrity, performance, and growth, we offer a supportive work environment where team members are encouraged to reach their full potential.

Job Description

Job Description

Sphirea Plus is seeking a dedicated and professional Customer Service Representative to join our growing team in Austin, TX. The ideal candidate will serve as the first point of contact for our clients, providing exceptional support and ensuring customer satisfaction through every interaction.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person in a timely and professional manner
• Provide accurate information about products and services
• Resolve customer issues and complaints efficiently, escalating when necessary
• Maintain detailed and accurate records of customer interactions
• Work collaboratively with internal departments to improve customer experience
• Follow company procedures and guidelines to deliver consistent service
  
  

Qualifications

Qualifications

• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred
• Previous experience in customer service or a related field
• Strong verbal and written communication skills
• Excellent problem-solving abilities and attention to detail
• Proficiency with basic computer applications and data entry
• Ability to manage time effectively and handle multiple tasks
  
  

Additional Information

Benefits

• Competitive salary based on experience ($36,000 - $44,000/year)
• Opportunities for growth and professional development
• Supportive and team-oriented work environment
• On-the-job training to develop communication and service skills
• Health and wellness benefits package