Job Description

We are seeking a motivated and enthusiastic Customer Service Representative to join our team. In this role, you will be the primary point of contact for our customers, helping them with their inquiries, resolving issues, and providing product and service information. You will play a key role in enhancing the customer experience and ensuring customer satisfaction.

Department Vibes And Verbs Employment Type Full Time Location Austin, TX Workplace type Onsite Compensation $36,000 - $43,000 / year Reporting To

Key Responsibilities

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Provide accurate information regarding products, services, and company policies
• Resolve customer complaints and issues efficiently, ensuring a positive experience
• Process orders, returns, and exchanges
• Maintain customer records and update account information as needed
• Follow up with customers to ensure their concerns are addressed and satisfaction is achieved
• Collaborate with other departments to ensure smooth operations and customer support
• Continuously strive to improve customer satisfaction through feedback and suggestions
  
  

Skills, Knowledge and Expertise

Skills & Qualifications

• Previous experience in customer service or a related field
• Strong communication and interpersonal skills
• Ability to handle difficult situations with professionalism and patience
• Excellent problem-solving and multitasking abilities
• Proficient in Microsoft Office Suite and customer service software
• Detail-oriented with strong organizational skills
• Ability to work in a fast-paced environment
• High school diploma or equivalent required; additional qualifications in customer service preferred
  
  

Benefits

Benefits:

• Competitive salary
• Opportunities for career growth and professional development
• Health and wellness benefits
• Paid time off and holidays
• A supportive and team-oriented work environment
  
  

About Hustle Notice Biz

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

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