Location: Aurora, IL, 60504

Company Overview

Since our doors opened in 1989, Reliable Medical has been committed to improving the lives of all who entrust us with their care and those who we entrust to provide it. We strive to be the premier provider of complex mobility solutions and other critical services for customers seeking compassionate care and optimal outcomes. Our mission is to improve the lives of those we serve by providing best in class service to customers, education, product expertise and dedicated partnership to clinicians, and development, career satisfaction and work-life balance to our team members. We aspire to bring our mission to new communities and to reinvest our growth into improving lives, treating one another and our customers, like family.

Job Overview

Are you a highly motivated and customer-focused individual looking to join a dynamic team? At Reliable Medical, we are committed to providing exceptional service and care to our valued customers. As a Customer Service Representative, you will play a crucial role in ensuring our clients receive top-notch support and assistance with their medical needs. We are seeking individuals with a passion for customer satisfaction, a positive attitude, and excellent communication skills. As a CSR, you will thrive in a professional and enthusiastic environment, continuously learning and improving while being a part of a high-performance team.

Essential Functions

• Be the friendly face and voice of our company, addressing incoming customer inquiries with a focus on order status and product knowledge requests, ensuring prompt and accurate responses.
• Efficiently process customer orders and changes, adhering to established department policies and procedures, to ensure a seamless and satisfying experience for our customers.
• Collaborate closely with our Credit Department, working as a team to resolve any disputed credit items promptly, demonstrating a strong customer-oriented approach.
• Take ownership of service failures or customer concerns, providing timely feedback to the company, and actively contributing to our continuous improvement efforts.
• Partner with our dedicated sales representatives, going above and beyond to meet and exceed our customers' service expectations, building lasting relationships.
• Embrace a proactive approach to customer service, ensuring all assigned tasks are cleared by the end of each business day, delivering on our promise of exceptional support.
• Be prepared for a challenging and rewarding experience, as you will be required to take a minimum of 250 calls per week during the initial 90 days, and an impressive minimum of 350 calls per week thereafter, showcasing your dedication and commitment to excellence.
• Address customer complaints promptly, offering appropriate resolutions and alternatives within defined time limits, and ensuring follow-up to achieve full customer satisfaction.
• Maintain detailed records of customer interactions, process customer accounts, and organize essential documents.
• Adhere to communication procedures, guidelines, and company policies to ensure consistency and quality in customer interactions.
• Go the extra mile to engage and delight customers, leaving a positive and lasting impression.
  
  

Qualifications

• High School diploma or equivalent.
• Demonstrated reliability and flexibility in handling challenging situations with grace and professionalism.
• Proven experience in customer support or as a client service representative, with a track record of exceeding performance targets.
• Strong phone contact handling skills and active listening abilities.
• Familiarity with CRM systems and customer service practices.
• Customer-oriented mindset with the ability to adapt and respond to various customer personalities.
• Excellent communication and presentation skills, both verbal and written.
• Effective multitasking, prioritization, and time management skills to handle diverse responsibilities efficiently.
  
  

Our Commitment to you

• Comprehensive Health Coverage
• Generous Paid Time Off
• Professional Development Opportunities
• Retirement Savings Plan
• Wellness Programs
• Inclusive and Diverse Workplace
• Volunteer Opportunities
• Employee Recognition Programs
• Service Awards
• Parental and Childbirth Leave
  
  

At Reliable Medical, we prioritize your well-being and growth, providing benefits that make your career journey both rewarding and fulfilling. Join us and experience the difference!

Reliable Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.