CUSTOMER SERVICE REPRESENTATIVE

Who We Are

SIUPREM is hiring! We are seeking a CUSTOMER SERVICE REPRESENTATIVE with strong customer service skills to interface with our customers via telephone and email. This position is hybrid and works out of our Alpharetta office!

Duties Include

• Provide customer support accurately and timely and prepare information necessary in order to make corrections and adjustments to accounts.
• Process correspondence and returned mail. Obtain correct addresses and input corrections in system.
• Process Image Right indexing and One, Inc payments from phone calls.
• Assist agents in the application of Electronic Fund Transfer (EFT) payments.
• REQUIREMENTS:
• 1-2 years of Call Center experience required
• Premium Finance or experience working in a financial industry required
• Familiar with standard concepts, practices and procedures within the insurance industry
• High School Diploma or equivalent
• Proficient in Microsoft Office products to include Word, Excel (intermediate) and Outlook
• Ability to adapt quickly to new software applications
• Professional verbal and written communication along with strong interpersonal skills
• Ability to work in a team, productivity based environment
• Ability to multitask efficiently and accurately in a fast paced environment
• Strong organization and prioritization skills
• Must possess initiative and drive to make positive changes to processes
• Detail oriented with strong problem resolution and research skills
• Ability to analyze a situation and implement a solution
• Must be customer focused
• Bilingual – a plus
  
  

To be successful, you must be passionate about reaching your goals and a team player. We expect everyone to collaborate, including mentoring less experienced colleagues. Our success is a result of our relationships with each other, our business partners, and our community ( https://www.facebook.com/siuprem )!

We are a full service independently owned premium finance company servicing independent agents since 1969. SIUPREM provides financing for both personal and commercial lines insurance coverage in all 50 states. SIUPREM is fully integrated with all AMS products and provides exclusive insured, agent, MGA and company access. SIUPREM combines these industry–leading technologies with exceptional customer service, delivering creative finance solutions for any application. Visit www.SIUPREM.com