Position: Customer Service Representative

Location: 1105, Iconic Shyamal, Shyamal Cross road, Satellite, Ahmedabad

Shift : US Shift

Experience: Fresher to 01 Year

Working Days: 5.5 days working

Key Responsibilities:

• Communicate clearly and professionally with US-based patients, doctors, and medical staff via phone and email.
• Assist in scheduling appointments, sharing treatment updates, and handling basic inquiries.
• Provide support related to medical services, pharmacy billing, prior authorizations, and insurance verifications.
• Ensure proper documentation and data entry in patient records and CRM systems.
• Escalate complex or sensitive issues to senior team members as needed.
• Maintain confidentiality and comply with HIPAA and data protection standards.
• Actively participate in training and performance improvement sessions.

Required Skills and Qualifications:

• Excellent English communication skills (spoken and written) with a neutral accent.
• Confidence, patience, and ability to handle conversations with empathy.
• Basic computer knowledge and willingness to learn healthcare software.
• Strong interpersonal skills and ability to work in night shifts.
• Prior BPO experience (0–1 year) is a bonus.

Educational Qualification:

• Minimum: Graduate in any stream

Benefits:

• Growth & Career Development Opportunities
• Competitive Salary

DM: [email protected]/ (635)532-0395