We are looking for an enthusiastic and organized Customer Service Representative/Patient Service Representative to join our team here at Medix Infusion.
The Patient Support Representative is responsible for requesting extension orders from provider offices and ensuring the orders are received in a timely manner. The Patient Support Specialist will enter new refill orders received into the EMR system and notify the appropriate departments for review. The Patient Support Specialist will work closely with the Intake, Scheduling, Pharmacy, and Clinical departments in managing patient care while promoting compassionate high-quality standards.
Job requirements
Two years experience in an infusion specialty preferred
Medical Assistant
Request refill orders/prescriptions and medical records from providers in a timely manner
Request lab orders as needed
Data entry of patient demographic, insurance, and ordering provider information into the EMR system
Completes follow-up tasks as assigned
Assures work is completed in a timely manner to prevent delays in patient care
Attends departmental meetings and in-services as requested
Assists with orientation and training of staff
Demonstrates courteous, compassionate, and professional behavior at all times
All other assigned duties
Reasons to Work at Medix Infusion
Excellent Culture as ranked by our own employees (NPS Score)
We Put the Patient First – Treating Others the Way We Want Ourselves or Our Family Treated
We Do the Right Thing…
Team Matters – We Always Assume Positive Intent
Health Insurance (Company pays approx. 70% of medical coverage chosen)
Dental/Vision Insurance (voluntary)
Paid Time Off – tiered plan based on tenure starting at 120 hours annually