Job Description

Job description

Our client in Carson is looking for a Customer Service Representative for their logistics operations.

Key Responsibilities:

• Provide oversight for assigned client accounts to ensure customer satisfaction and retention
• Collaborating with Operations to ensure client’s inbound and outbound activity is handled effectively
• Working closely with Commercial Sales Team to enhance service opportunities
• Coordinating with Accounting to process and manage P&L, billing and inventory
• Performing data management to include bill of lading, inventory control and other pertinent reports or output related to client accounts
• Processing various paperwork to ensure smooth operations (FOT, rent invoices, balance rent invoices, SPE/Inbound)
• Managing and supporting other projects as assigned
  
  

Position requirements- experience, education and skills:

• High School Diploma or equivalent combination of education and experience (bachelor’s degree in related field preferred)
• Minimum four (4) years inventory/warehouse coordination experience or possess demonstrated account management and customer service skills, with knowledge and abilities to perform above-mentioned tasks
• Solid organizational and time management skills
• Critical thinker, with foresight and ability to anticipate customer needs
• Solid negotiation skills, with the ability to persuade and influence
• Ability to multitask under pressure and to meet short deadlines
• Superior written and oral communication skills
• Proficiency with applicable software (Excel, Word, Outlook and inventory tracking systems) with the aptitude to learn and apply new software quickly
• Must be able to work additional hours as required to get work completed
• Knowledge of the warehousing of General Cargo is desired
• Must have extensive 3PL experience.
  
  

Payrate $18-$20/hr

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance
  
  

Shift:

• Morning shift
  
  

Experience:

• 3PL: 4 years (Required)
  
  

Work Location: In person (City of Carson)