YOUR ROLE

As a Customer Service Representative, you will work in the warehouse intercepting, processing, and keying orders into our system. As the primary contact for our internal departments and external customers, you must have an outgoing, professional demeanor, excellent verbal and written communication skills, and a passion for quickly solving problems with satisfactory solutions. Your typical schedule will be Monday - Friday, 2:30 pm - 11:00 pm. The pay rate is $18.00 per hour.

Your Responsibilities

• Examine records and inform customers of shipping dates, anticipated delays, and any additional information needed
• Promptly respond to emails and customer inquiries, troubleshoot issues, and follow up quickly
• Enter orders into an automated system
• Compile, sort, and verify records for accuracy, file documents and reports
• Embrace and model a culture of belonging in a diverse workforce where all associates feel safe, valued, and included
• Confer with various departments and carrier personnel to expedite or trace missing or delayed shipments; compile statistics and prepare various reports
• Sign in Drivers with the correct documentation
• Gather and assess data and quantify results to ensure accurate and complete information
• Create and provide internal and external distribution center reports
• Provide back-up support for other departments when needed
  
  

Your Skills And Experiences

• 2+ years of full-time customer service experience in a warehousing or distribution environment
• Must be a U.S. citizen
• Intermediate skills in Microsoft Word and Microsoft Excel
• Experience with AS400 or any Warehouse Management System (WMS)
• Strong ability to quantify results and create accurate reporting
• English fluency (written and verbal)
  
  

GOOD REASONS TO JOIN

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.

LANGUAGE

• English
  
  
  
  

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.