POSITION SUMMARY: Answers incoming calls and assists walk-in customers. Assists residential and business customers with billing questions, post payments and solves problems related to customers who are current or delinquent on their account. ESSENTIAL JOB FUNCTIONS include the following. Other duties may be assigned. · Greeting customers at front desk and on the telephone · Answers the telephone, routes incoming calls and taking messages as needed. · Proficient in 10 key as it will be utilized daily. · Daily mail run to the post office. · Assists customers with account and billing questions. · Establishes new customer accounts, maintaining & updating customer accounts with new addresses, name changes, and updates the account status and information when properties change occupants. · Processes credit card transactions for connection fees. · Processing all customer payments and deposits (Remote deposit-paper checks, ACH & CC), and/or making payment arrangements. · Prepare and track service orders · Provide billing and shut-off assistance to Customer Service Representative II when needed. · Investigates water company cross-references, P.O. returns and inactive customer accounts in order to correct billings or to find customers who are not being billed for their sewer service. · Performs the duties of Customer Service Representative II as needed or in their absence. · Assists with monthly billing of the District customers. · Other functions designated or requested by the District Manager. MARGINAL JOB FUNCTIONS · Performs other miscellaneous office and clerical duties. · Provides information to title companies and makes changes to customer accounts when payments are received. · Calculates closing fees and/or supplemental billing for “finaled” accounts (closed accounts). KNOWLEDGE, SKILLS and ABILITIES which may be representative but not all inclusive of those commonly associated with this position. · Working knowledge of collection procedures. · Ability to type accurately. · Ability to maintain complex files, generate reports and answer questions utilizing file data. · Ability to work under pressure yet maintain composure when dealing with the public. · Ability to effectively communicate with supervisors, other employees and the general public. · Ability to manage several tasks simultaneously. · Ability to apply common sense, analyze data and interpret results yielding varying outcomes. · Ability to operate alone under standard procedures, referring questionable situations to supervisor. EQUIPMENT USED TO PERFORM THE JOB which may be representative but not all inclusive of those commonly associated with this position. · Laptop computer, database, word processing and spreadsheet software, fax machine, adding machine, photocopier and other standard office equipment. EDUCATION, QUALIFICATIONS and EXPERIENCE REQUIRED equivalent combination of education, training and experience will be considered. · Requires high school diploma or equivalent. · Requires a minimum of 3 - 5 years of clerical and/ or customer service experience. WORK ENVIRONMENT Environmental or atmospheric conditions commonly associated with the performance of the functions of this job. · Requires a concentrated level of attention/ concentration. · Exposed to moderate noise levels. · Exposed to fumes or airborne particles. PHYSICAL ABILITIES commonly associated with the performance of the functions of this job. · Sitting, talking, hearing, grasping, reaching with hands/ arms, repetitive wrist, hand and/ or finger movements. · Regularly lifts items weighing up to 10 pounds. · Requires clarity of vision when working on a personal computer. Job Type: Full-time Pay: $15.04 - $20.00 per hour Expected hours: 40 per week Benefits: 401(k) Dental insurance Flexible schedule Health insurance Paid time off Professional development assistance Vision insurance Shift: Day shift Ability to Commute: Hillsboro, MO 63050 (Required) Ability to Relocate: Hillsboro, MO 63050: Relocate before starting work (Required) Work Location: In person