Salary
$31,200.00 Annually
Location
DeKalb County, GA
Job Type
Full Time Salaried
Job Number
2025-10322
Division/Section
District 3-5 County Position
Opening Date
04/16/2025
Closing Date
4/30/2025 11:59 PM Eastern
- Description
- Benefits
- Questions
Description
We are Accepting Applications for the Following Position:
Customer Service Representative 1 (10114)
Founded in the 1920s and headquartered in Decatur, GA, DeKalb Public Health (DKPH) works to protect, promote and improve the health and well-being of all DeKalb County residents.
Our vision is for a healthier DeKalb where all residents have equitable access to public health resources and live healthy lives. If you have a passion for people and are looking to make an impact on the health of the community, we invite you to join our team! For more information about our agency please visit dekalbpublichealth.com.
Exceptional Benefits Include
- 13 Paid Holidays
- 3 Weeks Annual Leave
- 3 Weeks Sick Leave
- Flexible Schedules within our core working hours of M-F 8:15am-5pm
- Pension Plan
- Employer 401K Match
- Payroll Deductible Health Benefits
- Payroll Deductible Flex Benefits
- Flexible Spending Accounts
- Worksite Wellness
- Diverse Workforce
- Opportunities for Growth
- Hybrid teleworking option for eligible positions after probation
LOCATION:
T.O. Vinson Health Center
DIVISION/DEPARTMENT:
Clinical Services
SALARY INFORMATION:
$31,200.00 Annually / Pay Grade F / Job Code GST120
Job Responsibilities
Under general supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations. May resolve complicated issues involving customer service and/or research governing policies, procedures or laws to respond to clients or visitors.
Minimum Qualifications
High school diploma or GED AND completion of 90 quarter hours (60 semester hours) at an accredited college or university OR One year of experience in a customer service setting communicating information OR One year of experience required at the lower-level Customer Svc Rep 1 (GST120) or position equivalent.
PREFERRED QUALIFICATIONS: In addition to the minimum qualifications, preference will be given to applicants with prior experience in Public Health setting, ability to troubleshoot payments, proficient use of the Patient care management system-insight, Fee collection, Cash draw close out and Cash draw reports.
Additional Information
NOTE: Thank you for your interest in DKPH. Due to the volume of applications, we are unable to provide application status by phone or email. All qualified candidates will be considered but may not necessarily receive an interview.
Selected applicants will be contacted for next steps. Applicants who are not selected will not receive notification. We have the right to close any position at any time for any reason.
Employment with DeKalb Public Health is not complete or official until applicants meet all pre-employment requirements. Requirements for this position may be subject to: Pre-Employment Drug Screening, Criminal Background Check/Fingerprinting, Previous Employment Reference Check, Specific Immunizations, Motor vehicle check, and/or Education and/or Licensure verification.
ALL APPLICANTS MUST APPLY FOR THIS POSITION & COMPLETE APPLICATION IN: ”Career Opportunities” at Job Opportunities | Locations: dekalb county | Sorted by Posting Date descending | JOB OPPORTUNITIES (governmentjobs.com)
If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to: [email protected].
DEKALB PUBLIC HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER.
Standard Benefits For FULL Time Salaried Employees
In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan, deferred compensation, 13 paid holidays, vacation & sick leave, dental, vision, long term care, and life insurance.
No benefits are offered for part time employees.
01
What is your highest level of education completed?
- Associate's Degree
- High School Diploma
- GED
02
Are you a current employee of DeKalb Public Health?
03
The answers you provide to the supplemental questions will be used to determine if you meet the minimum qualifications for this position. Your responses pertaining to specific work experience and education must be clearly shown in the areas for work history and education on your application. Your application must be completed in full before it is submitted. We do not accept additional information after your application has been received by the Personnel Department. Do you accept these conditions?
04
Have you ever worked for the Agency DeKalb Board of Health/ DeKalb Public Health that you are applying for?
05
Do you have at least one year of experience working in a customer service setting where you communicated information directly to customers?
06
Are you comfortable working with the general public, internal staff, and external customers in a professional setting?
07
Are you able to research policies, procedures, or laws to help resolve customer questions or issues when needed?
Required Question
Employer Georgia Department of Public Health (GA)
Address 200 Piedmont Ave, SE
West Tower
Atlanta, Georgia, 30334
Website http://dph.georgia.gov