Pay Transparency Statement:  

The compensation philosophy reflects the Company’s reasonable expectation at the time of posting. We consider a number of factors when making individual compensation decisions including, but not limited to, skill sets, experience and training, and other business needs.  This role may also be eligible to participate in a discretionary incentive program, subject to the rule governing the program. 

Position Summary

A Customer Service Representative will professionally respond and interface directly with

inbound and outbound customer calls, not limited to fulfilling orders and/or special requests and

credit claims.

Position Responsibilities May Include, But Not Limited To

• Interacts with multiple customers, the call center ensures that customer’s needs are met
  
  

timely and accurately, and all policies/procedures specific for each location are followed

accordingly.

• Serves as a customer service liaison, communicating directly with multiple customers to
  
  

provide information for daily business functions and be responsible for all clerical and

administrative tasks required by the business unit and assisting various departments.

• Other projects or duties as assigned.
  
  

Required Skills And Experience

• High school diploma or GED
• 6 months experience with data entry and/or working in a demanding customer service
  
  

call center environment

• Must be bi-lingual English/Spanish
• Microsoft Office and good computer expertise.
• Excellent written and verbal communication skills are needed
• This position must be able to work any day of the week, including
  
  

weekends, holidays or any shift.

• Must be detail oriented, highly accurate, conscientious, self-starter able to work
  
  

independently managing time appropriately along with strong organizational skills.

• This position must pass a post-offer background and drug test.
  
  

Preferred Skills And Experience

• Food industry
  
  

Physical Demands And Work Environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the

essential functions. Due to the nature of our business in regard to such things as delivery

schedules, order inputs, selection, and Department of Transportation Hours of Service,

overtime, attendance and punctuality are essential job functions. Should an individual in this

classification not be able to adhere to this requirement due to a disability, they should contact

their Human Resources department to see what, if any, reasonable accommodation may be

made.

All qualified applicants will receive consideration for employment without regard to race, color,

religion, sex, sexual orientation and gender identity, national origin, disability, pregnancy,

genetic information or protected veteran status, social origin, or condition, political or religious

ideas, marital status, or for being a victim or perceived victim of domestic violence, sexual

aggression or stalking. Drug Free Workplace.

Benefits

At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings.

Equal Opportunity Employee & Physical Demands

Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.

Background Check and Drug Screening

Offers of employment are contingent upon successful completion of a background check and drug screening.

Pay Transparency

Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.

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