Responsibilities include providing account analysis and Shut Off Protection Plan creation/re-evaluation. Working closely with Human Resource Agencies and Faith-based partners to analyze and resolve billing and account issues related to payment plans and arrears balances. Monitoring and documenting data and findings, root cause analysis, providing feedback to management, and the creation of standard work instructions.

Accountabilities:

• Monitor relationship management of vendors and Faith-based partners
• Resolves complex billing and account issues for vendor partner (Green Path)
• Performs problem identification and root cause analysis. Identify and help implement countermeasures.
• Assists Faith-Based and Community Partners with customer account resolution
• Presents energy assistance information to necessary outreach audiences
• Interacts effectively with management
• Performs other duties as assigned
  
  

Qualifications:

• High school diploma or equivalent and three to five years of job-related experience.
• Demonstrated analytical problem solving, planning, and decision- making skills.
• Knowledge of SAP for billing processing and payment plans
• Ability to modify written procedures and programs to meet business unit needs.
• Ability to maintain and ensure appropriate records are compiled in accordance with company policies.
• Ability to be creative and innovative.
• Must adapt to changing priorities and handle a multitude of tasks.
• Proficiency in Microsoft Office.
• Excellent oral and written communication skills.
• Knowledge and demonstrated understanding of Billing Practice Rules