Solaris Pharma Corporation

Customer Service Operations Manager

Franklin Township, NJ, US

about 1 month ago
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Summary

Benefits:

  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


Key Responsibilities:

Sales Process Optimization:

  • Evaluate and refine sales processes to improve efficiency and effectiveness.
  • Implement and maintain tools, systems, and dashboards to streamline operations and ensure proper reporting to customers.


Reporting & Analytics:

  • Create and maintain detailed sales reports, dashboards, and KPIs to track performance and inform decision-making.
  • Analyze market trends, customer behaviors, and competitive activity to identify growth opportunities.


Forecasting & Planning:

  • Collaborate with the sales leadership team to create accurate sales forecasts, performance metrics, and pipeline management processes.
  • Support quota and production planning based on forecasts and business objectives.
  • Interface consistently with customers/buyers to monitor constantly changing market conditions.


Cross-Functional Collaboration:

  • Work with management, finance, and supply chain teams to ensure seamless communication and alignment on key initiatives.
  • Act as a liaison between sales and other departments to resolve operational issues promptly.


Sales Support:

  • Work to build relationships with key contacts across multiple customer accounts.
  • Manage pricing contracts, customer agreements, and bid submission timelines.
  • Monitor award compliance level across all major customers.
  • Develop and maintain sales playbooks, presentations, and other support materials.

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